FAQ’s

Some of our most frequently asked questions are listed below. If you still can’t find your answer, please email us at sales@rugs4decor.com, call us at "(01274) 739505, or fill out our contact form , and we will get back to you as soon as possible.

HOW CAN I PAY?

We offer secure online payment options such as Visa and MasterCard. For your convenience we also accept payments through PayPal

How can I locate my order status?

Login into your account on our website and Go to My Order History, where you can see your latest purchase. Once your order is dispatched, a link will be available, which allows you to track your delivery from our courier's website. For any queries, contact us directly via email at sales@rugs4decor.com and we'll respond swiftly to help.

What should I do if I did not get an order confirmation email?

First, check to make sure it wasn’t sent to your spam/junk folder. If you have a Gmail account, you should also check the Promotions tab. If you can’t find the email in either of these places, you can check your order status on our website. If you have a Rugs4Decor account, you can see all of your orders once you log in. If you’re still having issues, please feel free to email us at sales@rugs4decor.comand we will send you a new confirmation email.

Why does my order say it’s “cancelled”?

An order will show as cancelled if there was an issue with your form of payment. You will receive a confirmation email if your order was a success. Please contact us at sales@rugs4decor.com or call us at "(01274) 739505 if you have any questions.

What should I do if my product arrives defective or damaged?

If you've received an item that doesn't match your order, don't worry – we've got a solution. Simply send the incorrect item back to us, and we'll initiate a refund for you. To kickstart the return process, shoot us an email at sales@rugs4decor.com. In your email, attach a screenshot of your order and a photo of the received product.

To ensure a prompt response, please include "Incorrect item received" in your email subject line. We'll take care of the rest, scheduling a convenient pick-up for the incorrect product as soon as possible. Your satisfaction is our priority, and we apologize for any inconvenience caused by the mix-up.

CAN I DELAY THE SHIPMENT OF MY ORDER?

Yes. To place an order with a delayed shipping date it's best that you inform by calling on 01274 739505 or email at sales@rugs4decor.com, prior to dispatch. Our customer representative will assist you

CAN I VISIT YOUR BRADFORD SHOWROOM?

Yes, you can drop by our store anytime between 10 am and 5 pm from Monday to Friday. Explore our range in person and experience the quality of our products. If you have any questions or need assistance, our friendly staff will be happy to help you during your visit. We look forward to welcoming you to our Bradford showroom!